Duo Piano Account Deletion
Request deletion of your Duo Piano account and its account profile using our support email. You do not need to reinstall the app.
Or email cipmusicstudios@gmail.com with the subject “Duo Piano Account Deletion Request”. Send from the address associated with your account and identify the account you want deleted. If you use Apple Hide My Email, identify the relay address linked to your Duo Piano account. Support will verify ownership before processing. Do not send passwords, verification codes, session credentials or payment details.
Account and personal data
Successful deletion removes the cloud Duo Piano account, its account profile and provider identity association, and revokes its login sessions. Personal MIDI, recordings, favorites and practice history are currently stored on your device and are not automatically synchronized to our servers.
Local files and exported copies
Account deletion does not automatically clear local imports, favorites or recordings. Use the app’s local deletion controls or uninstall it. Manage files exported to other locations separately.
Apple-linked accounts
Automatic deletion requires Apple reauthentication. In account-enabled iOS versions, use My > Account > Delete Account to authenticate again. You can also submit your request through the support email above, without reinstalling the app.
Subscriptions
Deleting your account does not cancel an Apple subscription. Manage and cancel it through the original purchase platform. Android subscriptions are currently unavailable in the adaptation test build. Submitting a support deletion request does not require a new purchase.
Retention and processing
Account data is retained until deletion. Provider security logs, backups and records legally required to be retained follow applicable retention rules. Contact support for information about retention scope and timelines, or the status of your deletion request. The Privacy Policy describes our information practices.
Duo Piano 账户删除
通过支持邮箱申请删除 Duo Piano 账号及其账号资料，无需重新安装应用。
也可发送邮件至 cipmusicstudios@gmail.com，主题为“Duo Piano 账户删除请求”。请使用账号关联邮箱发送，说明希望删除的账号；如使用 Apple 隐藏邮箱，请注明关联的 Apple 转发邮箱。客服将核实账号归属后处理。请勿提供密码、验证码、会话凭据或支付信息。
账号与个人数据
成功删除后移除云端 Duo Piano 账号、账号资料及登录提供方关联，并撤销登录会话。当前个人 MIDI、录音、收藏及练习记录保存在本机，不自动同步到服务器。
本机文件及导出副本
账号删除不会自动清除本机导入、收藏及录音，请通过应用内本机删除入口或卸载应用处理。导出至其他位置的文件请另行管理。
关联 Apple 的账号
自动删除需要重新验证 Apple 身份。在支持账号的 iOS 版本中，可通过“我的—账号—删除账号”完成验证；也可通过本页支持邮箱申请，无需重新安装应用。
订阅
账号删除不会取消 Apple 订阅，请到原购买平台管理及取消。当前安卓适配测试版尚未提供订阅。提交客服删除请求无需新的购买。
保留与处理
账号数据保留至删除；服务提供方的安全日志、备份及依法必须保留的记录按适用规则处理。如需了解保留范围、期限或删除请求进度，请联系上述支持邮箱。数据处理说明见隐私政策。